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Returns & Exchanges

Eligible purchases and gifts can be returned within 7 days of order receipt. Here's everything you need to know.

Quick reference

7-Day Window
Eligible items can be returned within 7 days of delivery.
48-Hour Report
Damaged, defective or incorrect items must be reported within 48 hours.
Original Method
Approved refunds go back to the original payment method.
5–10 Days
Refunds are usually processed within 5–10 business days after approval.

Return eligibility

We accept returns for eligible items within 7 days from the date of delivery. To qualify for a return, the item must be:

  • Unused
  • Unworn
  • Undamaged
  • In its original packaging
  • Returned with all included accessories, tags, boxes or certificates where applicable
Items that show signs of use, damage, scratches, missing packaging or customer misuse may not be eligible for return or refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. You must provide:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A description of the issue
Claims reported after 48 hours may not be eligible for replacement, exchange or refund.

Resolution process

1
Contact usReach AZYRA by WhatsApp or email with your order details and photos.
2
VerificationOur team reviews the issue and verifies the condition of the item.
3
ApprovalIf approved, we may offer one of the following: a replacement, an exchange, store credit, or a refund.
4
Refund processingApproved refunds are processed within 5–10 business days.

Non-returnable items

The following items are not eligible for return or refund:

  • Used or worn items
  • Items damaged by the customer
  • Items without original packaging
  • Customized or personalized items
  • Items damaged by water, perfume, chemicals, sweat or misuse
  • Items reported after the return or damage-reporting window
  • Final sale or promotional items, if clearly marked

Refunds & fees

Original method

Approved refunds are processed back to the original payment method used at checkout.

Processing time

Refunds are usually completed within 5–10 business days after approval. Bank or payment-provider timelines may vary.

Return shipping

Return shipping charges may apply, unless the item received was damaged, defective or incorrect.

Summary of limits

Return window7 days from delivery
Damage reporting window48 hours from delivery
Item conditionUnused, unworn, undamaged, original packaging required
Refund timeline5–10 business days after approval
Proof requiredClear photos for damaged, defective or incorrect items

Need assistance?

Our team is happy to help with any return, exchange or refund.