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Frequently Asked Questions
Everything you need to know about ordering, payments, delivery, returns and caring for your AZYRA jewellery.
Browse our collections, open a product, choose your quantity and size where applicable, and add it to your bag. When you're ready, open the bag and proceed to checkout — you can create an account or sign in to complete your order.
We currently accept Cash on Delivery (COD) across serviceable pincodes. Online payment options — UPI, credit/debit cards and RuPay — are being added and will appear at checkout soon.
Yes. COD is available across serviceable pincodes in India. Please keep the exact amount ready at the time of delivery.
Most orders are delivered within 4–5 business days. Orders placed before 2:00 PM IST are processed the same business day. See our Shipping & Delivery page for full details.
Yes — shipping is free on all orders of ₹2,999 and above. For orders below that, a flat ₹99 insured shipping fee applies, shown at checkout.
Yes. Our gold jewellery is BIS-hallmarked where applicable, and eligible pieces include a certificate. Any accessories, tags, boxes or certificates arrive with your order.
Use our Size Guide for ring, bangle/bracelet and chain-length charts, plus simple ways to measure at home. When in doubt between two sizes, we recommend sizing up.
Eligible items can be returned within 7 days of delivery, provided they are unused, unworn and in original packaging. Full details are on our Returns & Exchanges page.
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. See Returns & Exchanges for the full process.
If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to update or cancel it. Once shipped, it will follow the standard returns process.
Sign in and open My Orders to follow your order status: Ordered → Confirmed → Shipped → Out for delivery → Delivered.
Yes, for eligible items within the return window. Depending on the case we may offer a replacement, exchange, store credit or refund after verification.
Keep pieces away from perfume, water and chemicals, and store them separately. See our Jewellery Care guide for material-by-material tips.
Call or WhatsApp us at +91 8709973162, email hello@azyrajewellery.com, or use our Contact Us page. We're available Monday–Saturday, 10 AM – 8 PM.
Still have a question? Contact us or WhatsApp +91 8709973162.